Frequently asked question

After your order you will immediately receive an email from us, as soon as your package has been shipped you will receive an email from DHL or Canada Post with your tracking umber. Check your spam box to see if it ended up there. Didn't you receive anything? Please contact us.

After placing your order, we will start packing your package as soon as possible!

If it has not yet been packed, we can still change the order. Please contact us by telephone as soon as possible.

After placing your order, we will start packing your package as soon as possible!

If it has not yet been packed, we can arrange for your address to be changed. Please contact us as soon as possible via phone.

Please contact us